Genuine Friends Merchandise
We offer several shipping options, which can vary by shipping country and product type.
Please note: All shipping times are approximate and may be affected by factors such as remote locations and weather conditions, particularly during peak seasons like Christmas.
We ship globally, however, we cannot deliver to PO Boxes or freight forwarders. Please provide an alternative address.
Yes! Merchoid is an award-winning company with seven years' internet retail experience. It's also full of real, live, (friendly!) humans. You can find out more on our About Us page.
If you order an in stock item by 1pm (UK time), your order will ship the same day from Monday to Friday. It can take a little longer at busy times, like the Christmas period.
UK orders ship by Royal Mail, which should arrive in two to five working days after despatch (but occasionally can take longer).
Non-UK orders ship by Royal Mail International Airmail, which usually takes 10-15 working days after despatch, but may take up to 30 days if the item is held by your country's customs officers.
Deliveries can take longer to arrive at busy periods, such as Christmas, or during emergency situations such as the coronavirus pandemic.
For most countries including the US and UK, shipping is free.
Currently, all orders ship without a tracking number, but we will soon be offering the ability to upgrade to a tracked delivery service.
Within the UK and USA the price you see is the price you pay - you won't be charged any extra fees.
If you are outside the UK/USA you may have to pay customs/duties if your country charges for importing packages. Please check with your local authorities for more information.
When you place a preorder, your payment will be taken immediately and you will receive email confirmation of your order.
When the item arrives in stock, your preorder will ship and you will receive a shipping notification. Please note, supplier dates can change; check the product listing for the most up to date information.
Look on the listing page for the shipping date of a preorder product. The date is listed next to the 'Add to Cart' button and at the top of the listing description. Please be away that pre-order dates occassionally can change due to manufacturing delays.
We charge orders in British Pounds, US dollars, Canadian Dollars, Australian Dollars, or Euros depending on your location.
We offer a 100 day no-hassle, returns policy from the purchase date.
In addition, UK returns will be supplied a Freepost address to send the item back free of charge.
International customers will be required to pay for returns postage.
Returns can be made for any reason: faulty goods, incorrect sizing or the item is just not as expected. We will offer refund or replacement on receipt of the original item.
For most countries we pay for your shipping so you don't have to
Approved by the creator, so you can be confident anything you buy will be of the highest quality
If for some reason you're not happy with your order, you can return for a full refund
for the biggest Friends fans
